Terms and Conditions
We get it. Life happens and sometimes plans have to change.
No one wants to read pages and pages of legal jargon so we've tried to keep it simple:
1. A deposit of £50 will reserve your chosen date.
2. When overnight accommodation is provided a non-returnable deposit of 50% is required at the time of booking.
3. Private bookings: you can cancel and receive a full refund, or re-arrange your booking to another date up to 28 days prior to your booking. Please refer to point 2.
4. Group rides: you can cancel and receive a full refund, or re-arrange your booking to another date, up to 28 days prior to the ride. You can cancel and receive a 50% refund up to 14 days before the ride. You can transfer your booking to another person at any time.
5. In exceptional circumstances, should we need to cancel your booking (for example through extreme weather, illness or government advice) as much notice as possible will be given. You will be able to choose whether you want a full refund or to move your booking to an alternative date.
6. We are not responsible for other associated costs such as bike hire, bike repair, equipment damage loss or theft, travel, food or accommodation and therefore recommend that you take out independent Travel Insurance to cover these and other unforeseen circumstances.
7. All riders must wear a safe, suitable cycle helmet whilst riding. Riding gloves and eyewear are recommended.
8. Your guide is only permitted to carry out minor adjustments and/or essential trailside repairs. Your bike must be well maintained and suitable for riding in natural mountainous terrain. Pedals must be 'flat' or 'clipless'. Pedals with toe clips and straps are not suitable and cannot be used. If your bike is judged not to be in a fit condition to begin the activity then we cannot allow you to ride. Refunds will not be issued in this situation.
9. Cycling, off-road cycling and mountain biking carry a level of risk. You are responsible for following the rules of the road and Highway Code whilst riding on public roads and byways. Natural trails are shared trails and cyclists must give way to pedestrians and horses. Be nice, say 'Hi'.
10. Should you choose to not to follow or ignore safety advice given by your guide then we cannot be held responsible for any injury, damages or losses.
11. It is expected that you will be respectful to your fellow riders, guide and the general public. Any concerning behaviour from members of the riding group should be reported to your guide. Should a rider's behaviour continue to be disrespectful, harmful or bullying then your guide may instruct the offending rider to leave the ride at the next safe opportunity. Refunds will not be issued to a rider asked to leave a ride in this scenario.