Terms and Conditions
We get it. Life happens and sometimes plans have to change.
We've tried to keep it simple:
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1. A confirmed deposit of £50 and acknowledgment will reserve your chosen event date should a place be available.
2. Unless otherwise stated, when event accommodation is provided a non-returnable deposit of 50% of the total cost is required at the time of booking.
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3. Private bookings. You can cancel and receive a full refund, or re-arrange your booking to another available date up to 28 days prior to your booking. Please refer to point 2.
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4. Events. You can cancel and receive a full refund, or re-arrange your booking to another date, up to 28 days prior to the ride. You can cancel and receive a 50% refund up to 14 days before the ride. You can transfer your booking to another person at any time.
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5. In exceptional circumstances, should we need to cancel your booking (for example, but not limited to extreme weather, illness or government advice) we will give you as much notice as possible. You will be able to choose whether you prefer a full refund or to move your booking to an alternative available event or date.
6. We are not responsible for other associated costs such as bike hire, bike repair, equipment damage loss or theft, travel, injury and loss of earnings, food or accommodation. We recommend that you take out independent Travel Insurance to cover these and other unforeseen circumstances.
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7. All riders must wear a safe, suitable cycle helmet whilst riding. Riding gloves and eyewear are recommended. For MTB, use of knee pads etc. is at your discretion. We do not supply safety equipment.
8. Your guide is only permitted to carry out minor adjustments and/or essential trailside repairs. Your bike must be well maintained and suitable for riding in natural,mountainous terrain. Pedals must be 'flat' or 'clipless'; toe clips and straps should not be used. If your bike is judged not to be in a fit condition to begin the activity then we cannot allow you to ride. Refunds will not be issued in this situation. You must cover the cost of any essential spares such provided by your guide at the end of the day's ride.
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9. Cycling, gravel riding and mountain biking carry a level of risk. You are expected to follow the rules of the road and Highway Code whilst riding on public roads and byways. Natural trails are shared trails and cyclists must give way to pedestrians and horses: be nice, say 'Hi'.
10. Should you choose to not to follow directions or ignore safety advice given by your guide then we cannot be held responsible for any injury, damages or losses.
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11. It is expected that you will be respectful to your fellow riders, guide and the general public. Concerning behaviour should be reported to your guide. Should a rider's behaviour continue to be disrespectful, harmful or bullying then your guide may direct the offending rider to leave the ride. Refunds will not be issued to a rider asked to leave a ride under these conditions.